In case of complaints/grievance, customers can use following grievance redressal options.
Customer can visit our branch offices and submit complaints/grievance in writing and get the complaint logged in the “Complaint & Grievance Register” maintained at our offices during the working hours (9.30 A.M to 5:30 P.M); Customers will be responded within 7 working days.
Contact Details of the Branch Manager
If customer are not satisfied with the resolution received, or did not received any response within 7 working days you can write, mail or call to the Grievance Redressal Officer of the Company whose details are given below; Complaints/Grievance will be addressed within 15 working days.
Details of Our Grievance Redressal Officer
Subhkiran Capital Limited.
Corporate Office, 1st Floor, Sunny Tower,
North Paravur, Ernakulam District,
Kerala – 683513
If customer still not satisfied with the resolution received, or did not receive any response within 15 working days, he/she may approach to the regulatory authority of Non- Banking Financial Companies, i.e. Reserve Bank of India for redressal of his/her complaints at below address:
The General Manager,
Reserve Bank of India,
Department of Non- Banking Supervision,
Reserve Bank of India, Thiruvananthapuram,
Kerala – 695033