Grievance Policy

Introduction

At Subhkiran Capital Limited, we are dedicated to delivering high-quality products and services to our customers. We recognize that customer feedback, including complaints and concerns, is an important part of improving our operations and strengthening trust. This Customer Grievance Redressal Mechanism has been developed to provide a transparent, fair, and timely process for addressing any grievances that customers may have. Our goal is to resolve all complaints promptly, ensure customer satisfaction, and continuously enhance our service standards.

Objective

This customer Grievance Redressal Policy has been made in terms of the Directions issued by the Reserve Bank of India (RBI) as part of the Fair Practices Code for Non- Banking Financial Companies (NBFCs).The purpose of the policy is to ensure that:

I. All customers are treated fairly and without bias at all times

II. All issues raised by customers are dealt with courtesy and resolved on time.

III. Customers are made completely aware of their rights so that they can opt for alternative remedies if they are not fully satisfied with our response or resolution to their complaint.

Scope

This policy applies to all customers who have any complaints regarding our products, services, staff behaviour, or any other aspect of our operations.

Grievance Redressal Process:

Step 1:

Customer can visit our branch offices and submit complaints/grievance in writing and get the complaint logged in the “Complaint & Grievance Register” maintained at our offices during the working hours (9.00 A.M to 5:00 P.M); Customers will be responded within 7 working days.

Contact Details of the Branch Manager

Phone:

Email:

Step 2:

If customer are not satisfied with the resolution received, or did not received any response within 7 working days you can write, mail or call to the Grievance Redressal Officer of the Company whose details are given below; Complaints/Grievance will be addressed within 15 working days.

Details of Our Grievance Redressal Officer

General Manager,
Subhkiran Capital Limited.
Corporate Office, 1st Floor,
Sunny Tower, Chendamangalam Junction,
North Paravur, Ernakulam District, Kerala – 683513
Phone: 920770190
Email: gm@subhkiran.com

Step 3:

If customer still not satisfied with the resolution received, or did not receive any response within 15 working days, he/she may approach to the regulatory authority of Non- Banking Financial Companies, i.e. Reserve Bank of India for redressal of his/her complaints at below address:

The General Manager,
Reserve Bank of India,
Department of Non- Banking Supervision,
Reserve Bank of India,
Thiruvananthapuram, Kerala – 695033